Shipping policy
Last Updated: July 2026
Welcome to Pawsera.store.
At Pawsera, we believe every pet deserves comfort without compromise. Inspired by the Scandinavian Pet Lifestyle, we are committed to providing a shopping experience that is simple, transparent, and dependable—from the moment you place your order until it arrives at your doorstep.
This Shipping Policy explains how we process, prepare, ship, and deliver orders placed through Pawsera.store. By placing an order on our website, you agree to the terms outlined below.
Our Shipping Commitment
We understand that receiving your pet's new bed, cooling mat, or comfort accessory quickly is important.
Every order is handled with care to ensure products arrive safely and in excellent condition.
Our fulfillment partners work diligently to prepare orders efficiently while maintaining quality standards throughout the shipping process.
Worldwide Shipping
Pawsera proudly offers FREE Worldwide Shipping.
No minimum purchase is required to qualify for free standard shipping.
Whether you live in North America, Europe, Asia, Oceania, or many other supported regions, we are pleased to deliver our products directly to your address.
Shipping availability may vary depending on carrier coverage and local regulations.
Order Processing
After your order has been successfully placed, our fulfillment team begins preparing it for shipment.
Processing generally includes:
- Order verification
- Payment confirmation
- Inventory allocation
- Quality inspection
- Protective packaging
- Carrier scheduling
Estimated Processing Time
1–3 Business Days
During periods of exceptionally high demand, holidays, or promotional events, processing may require slightly additional time.
Business days do not include weekends or public holidays.
Estimated Delivery Time
After processing is complete, your package is shipped using one of our trusted logistics partners.
Estimated Delivery Time
7–10 Business Days
Delivery estimates begin once the package has been dispatched.
Although most orders arrive within the expected timeframe, occasional delays may occur due to circumstances outside our control.
Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email.
This email may include:
- Tracking number
- Carrier information
- Shipment confirmation
- Order summary
- Delivery tracking link when available
Please allow up to 48 hours for tracking information to become active after receiving your shipment confirmation.
Order Tracking
Customers can monitor their shipment using the tracking information provided after dispatch.
Tracking updates depend on the shipping carrier and local postal systems.
In some regions, updates may temporarily pause while the package is in transit or undergoing customs clearance.
This is a normal part of international shipping.
Shipping Destinations
Pawsera currently ships to most countries and regions worldwide.
Availability depends on:
- Carrier coverage
- Import regulations
- Customs requirements
- Local delivery services
If shipping is unavailable to your location, you will be notified during checkout or shortly after your order is reviewed.
Customs and Import Procedures
International shipments may be subject to customs inspections depending on local regulations.
Customs processing is conducted by government authorities and is beyond Pawsera's direct control.
These procedures may occasionally extend delivery times.
Customers are responsible for complying with the import regulations applicable in their country.
Shipping Delays
Although we strive to deliver every package promptly, delays may occur because of:
- Severe weather
- Customs inspections
- Public holidays
- High seasonal shipping volumes
- Carrier operational issues
- Transportation disruptions
- Natural disasters
- Government restrictions
- Global logistics challenges
Whenever possible, our customer support team will assist customers in tracking delayed shipments and providing available updates.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Please carefully review:
- Recipient name
- Street address
- Apartment or unit number
- Postal code
- City
- State or province
- Country
- Telephone number
Incorrect or incomplete addresses may result in delayed delivery, returned shipments, or failed delivery attempts.
Address Changes
If you notice an error in your shipping information, please contact us immediately.
Address modifications may be possible before the order enters shipment preparation.
Once an order has been shipped, address changes may no longer be available due to carrier limitations.
Multiple Packages
Orders containing multiple items may occasionally be shipped separately.
This helps improve delivery efficiency and inventory availability.
If this occurs:
- Multiple tracking numbers may be provided.
- Packages may arrive on different dates.
- No additional shipping charges will apply.
Lost Shipments
If your tracking information has not updated for an extended period or your shipment appears lost, please contact our customer support team.
We will:
- Investigate with the shipping carrier
- Review shipment history
- Determine the most appropriate solution
Depending on the outcome of the investigation, we may provide:
- Replacement shipment
- Refund
- Alternative resolution
Delivered but Not Received
If tracking indicates that your package has been delivered but you cannot locate it, we recommend:
- Checking around your property
- Asking family members
- Contacting neighbours
- Checking secure delivery locations
- Contacting your local delivery carrier
If the package remains missing, please contact Pawsera.
We will work with the carrier to investigate the situation.
Incorrect Shipping Information
Packages returned because of incorrect customer-provided shipping information may require additional shipping arrangements before reshipment.
To avoid delays, please verify your address carefully before completing checkout.
Refused Deliveries
If a shipment is refused without prior communication, the package may be returned by the carrier.
Any applicable carrier fees associated with refused deliveries may affect refund eligibility where permitted by law.
If you experience delivery difficulties, please contact us before refusing the shipment.
Damaged Packages
If your package arrives visibly damaged, we recommend:
- Taking photographs before opening
- Inspecting the contents carefully
- Contacting Pawsera promptly
Please include:
- Order number
- Description of the issue
- Clear photographs of the product
- Images of the outer packaging
- Shipping label if available
Our team will review your case and work toward a fair resolution as quickly as possible.
Shipping Restrictions
Certain destinations may experience temporary shipping restrictions due to:
- Local regulations
- Carrier limitations
- Natural disasters
- Political circumstances
- Public health emergencies
If shipping becomes unavailable after an order has been placed, our support team will contact you to discuss available options.
Packaging Standards
Every Pawsera order is prepared with care using packaging designed to help protect products during transportation.
Our fulfillment process focuses on:
- Product protection
- Clean presentation
- Efficient packaging
- Reduced unnecessary waste where practical
This approach reflects our Scandinavian-inspired philosophy of simplicity, functionality, and responsible consumption.
Sustainable Shipping
Pawsera continually seeks opportunities to reduce environmental impact through thoughtful packaging practices.
Where practical, we encourage customers to:
- Recycle packaging materials
- Reuse shipping boxes
- Dispose of materials responsibly
Small sustainable choices contribute to a healthier environment for both people and pets.
Holiday Shipping
During major shopping periods, including international holidays and promotional events, processing and shipping times may be slightly longer than usual.
We recommend placing seasonal orders early whenever possible.
Delivery Responsibility
Once an order has been successfully delivered to the address provided during checkout, responsibility for the package transfers to the customer, except where otherwise required by applicable consumer protection laws.
Customers should ensure that someone is available to receive deliveries if required by the local carrier.
Shipping Notifications
Customers may receive email notifications throughout the shipping process, including:
- Order confirmation
- Processing updates
- Shipment confirmation
- Tracking information
- Delivery updates when available
Please ensure that your email address is entered correctly during checkout.
Shipping Policy Updates
Pawsera reserves the right to modify this Shipping Policy at any time to reflect changes in business operations, shipping partners, legal requirements, or customer service improvements.
Updated versions will be published on Pawsera.store.
Continued use of our website after updates constitutes acceptance of the revised Shipping Policy.
Contact Us
If you have any questions regarding shipping, delivery, tracking, or international orders, we are always happy to assist.
Pawsera.store
Address
2065 Sherbrooke St W
Montreal, Quebec H3H 1G6
Canada
Phone
(780) 413-7550
Thank you for choosing Pawsera.store. We appreciate the opportunity to deliver thoughtfully selected pet comfort products to homes around the world. Every order is prepared with care, guided by our commitment to simplicity, reliability, and the Scandinavian values of quality, comfort, and everyday well-being for pets and the people who love them.