Contact
We'd Love to Hear From You
Thank you for visiting Pawsera.store.
We are committed to providing a shopping experience that is as calm, dependable, and thoughtful as the products we offer. Whether you have a question before placing an order or need assistance after your purchase, our dedicated Customer Care Team is here to help.
Every inquiry is important to us, and we strive to provide friendly, professional, and timely support.
Customer Support
If you need assistance with:
- Product recommendations
- Order status
- Shipping information
- Returns or refunds
- Exchanges
- Product care
- General questions
please don't hesitate to reach out.
Contact Information
Pawsera.store
Business Address
2065 Sherbrooke St W
Montreal, Quebec H3H 1G6
Canada
Phone
(780) 413-7550
Business Hours
Monday – Friday
9:00 AM – 6:00 PM
Saturday
10:00 AM – 4:00 PM
Sunday & Public Holidays
Closed
We aim to respond to most emails within 24 business hours.
Before Contacting Us
To help us assist you as quickly as possible, please include:
- Your full name
- Order number (if applicable)
- Email used for your purchase
- A brief description of your inquiry
- Photos if reporting a damaged or incorrect item
Providing complete information allows us to resolve your request more efficiently.
Our Promise
At Pawsera, customer service is built on the same principles that guide our products:
- Simplicity
- Honesty
- Care
- Reliability
- Respect
We understand that every purchase is made for a beloved companion, and we treat every customer with the same level of attention and care we would expect ourselves.
Whether you're choosing your pet's first cozy bed or returning for another favourite, we're always here to support you.
Thank you for trusting Pawsera.store. We look forward to helping you create a more comfortable, peaceful, and happy home for the pets who make every day brighter.